Konquest™ Frequently Ask Questions

 

Frequently asked questions KBP-2704A Digital Arm Blood Pressure Monitor

What happens after I apply?


  1. We—DC Government—will tell you if you have been approved by phone or email within two business days of applying. You can also call 311 to get an update on your application.
  2. You’ll start seeing the credits and/or discounts on your bills within two billing cycles of when you applied (about two months after). They’ll cover charges starting the day you applied.
If you are not approved, we will let you know by phone or by email within two days of when you applied. You can also call 311 to get an update on your application. You can appeal our decision within 90 days of hearing that your application is not approved. We just need your name, address, and the best way to contact you (phone or email). You can appeal online or by calling 311, or by writing to us at: The Office of Administrative Hearings 441 4th Street, N.W., Suite 450 North Washington, D.C. 20001




Are there any additional requirements I should know about?


If you would like to continue to receive utility assistance, you must reapply for the program by October of each year. If you don’t reapply by October, your assistance will stop until you reapply. We—DC Government—will send you an application in the mail to reapply in September of each year. You can reapply in person or online following the instructions above or by returning the paper application to us by mail at: Department of Energy & Environment 1200 First Street NE, 5th Floor Washington, DC 20002 When you reapply, include copies of your household’s photo IDs (like a driver’s license), social security cards or alien registration numbers, and most recent utility bill(s) for the utility or utilities that are turned off. You’ll also need proof of income, which could include your most recent pay stubs, social security statements, pension statements, unemployment benefits statements, child support statements, and/or tax return. At least one of your documents needs to list your full name and DC address to show that you live in DC.




Who should I contact if I have questions?


First, take a look at the frequently asked questions at the bottom of the page. If you still have questions, please reach out to our Affordability and Efficiency team at (202) 535-2600, Monday through Friday, from 9 am to 5 pm. Or, you can email us at doee@dc.gov with the subject line, “LIHEAP/UDP Question.”




I still need help with my utilities. What should I do?


You can find information about other resources that might help on our utilities resources page.




Frequently Asked Questions


My utility has been turned off or will be soon. Can you help me? If your electricity or gas has been turned off or if your oil tank is almost empty, you can get emergency assistance to turn it back on. You can also get emergency assistance if you are at least 55 years old and received a notice that your utility could be turned off. Can I combine utility assistance with other energy and efficiency programs? Yes. When you apply, you can say that you’re interested in getting help to reduce your home’s heat and electricity use and/or to replace a broken heating or cooling appliance. If you’re approved for utility assistance, we will email you within two business days explaining how to apply for these programs. Can I receive assistance for more than one utility? Yes. Under the UDP, if your name or the name of someone in your household is listed on your electricity, gas, and/or water bills, you may be eligible to receive a discount on each. However, under LIHEAP, you can only receive a $250-$1,800 credit toward your electricity, gas, or oil bill each year. My utility bill is not in the name of anyone that lives in my home. Can I still apply? Yes, you can still apply. If your PEPCO, Washington Gas, DC Oil, or DC Water bill does not list a household member’s name, you must include proof that someone in your household owns your home or a copy of the lease agreement that states that someone in your household is responsible for paying your home’s PEPCO, Washington Gas, DC Oil, or DC Water bill. My household doesn’t have any income. How can I prove that? If your household doesn’t have any income, you can submit one of these documents with your application:

  • An notarized income statement,
  • A screenshot of your "Claimant Profile" page on the Department of Employment Services (DOES) website showing that your "Balance" is zero ( see example),
  • A recent letter from your former employer stating that you no longer work there (if you've lost your job but are not yet receiving unemployment benefits from DOES), OR
  • A recent letter from the District of Columbia Housing Authority (DCHA) stating that your household doesn't have any income




Do all eligible applicants get utility assistance?


Yes.





 

Frequently asked questions KBP-2910W Digital Wrist Blood Pressure Monitor

How many memories does the KBP-2910W store?


The unit can store up to 120 memories (60 memories per user).




How to put on the cuff?


In this video you can see how to put on the cuff.




How can I switch users in the KBP-2910W?


In this video you can see how to switch users.




How to put on the cuff?


In this video you can see how to put on the cuff.




How to switch users?


In this video you can see how to swicth users.




How can I set date and time?


In this video you can see how to set date and time.




Wich batteries does the KBP-2910W use?


The unit uses 2 AAA batteries wich are included.




How to delete the memory?


Memory for a selected group may be deleted while in Memory Check mode. Press and hold the " SET " button for approximately 3 seconds to delete all memory records from the selected group. The monitor will beep indicating successful deletion and then transfer into testing mode. Press the " START/STOP " button to turn the unit off





 

Frequently asked questions KDT-1201 Oral Thermometer

How can I change from Fahrenheit to Celsius?


Temperature readings are available in the Fahrenheit or Celsius scale (℉/℃; located in the upper right corner of LCD.) With the unit off, press and hold the On/Off button for approximately 4 seconds to change the current setting.




Does the tip is flexible?


Yes, the KDT-2101 comes with a flexible tip for more comfortable use. It will easily stay in place and feels softer in the mouth. It's waterproof design allows for easy cleaning.




Wich batteries does the KDT-1201 use?


One LR44 batteries that is included.





 
 

Frequently asked questions KDT-2106v2 Digital Thermometer

Why doesn't the scale work?


Please check whether the insulation piece is taken out, batteries are intalled or batteries are in low and need replacing.




Why does the data on the screen disappear in flash?


Please check whether the insulation piece is taken out, batteries are intalled or batteries are in low and need replacing.




Why doesn't the display show data?


Please check whether the insulation piece is taken out, batteries are intalled or batteries are in low and need replacing.




If display indicates "Err" when measuring body fat, what does it means?


- Your feet or scale are to wet. - Overload the maximun capacity (396lb/180kg). - Body parameter settings shoul be with Height (3'3" - 7'37" / 100 - 220 cm), aged (10 - 99 years old).




The scale cannot connect with the Konquest+ App


- Please check your smart phone model. The App supports Android 4.3 or above with bluetooth 4.0 for Androids devices and iOS 8.0 or above for iOS devices. -For Androids 5 or above please turn on GPS location on the phone before bluetooth connection (the access location info in the App shows "Allow"). - For iOS11, the bluetooth in ON in setting interface, but actually it may be OFF in controling interface. Please make sure the bluetooth turn on for both setting interface and controlling interface. - If your phone bluetooth in connecting to other devices, you need to disconect them before connect the scale.




No body fat data measured when weighing


- Make sure there are no other bluetooth connections turn on (other than the device you are using) with proximity. -Body fat scale requires weighing with dry and bare feet. - Please make sure you are stepping on the electro piece or ITO conductive glass of the scale with bare feet. - Ensure the bluetooth function is open. - Please input your personal information with Height (3'3" - 7'37" / 100-220 cm), Aged (10-99 years old).




How can I recalibrate the scale?


Simply step on the scale to turn the power on, step off and let the readings go back to 0.0kg/0.0lb, the calibration will be done automatically.




How to pair the KDS-1003 Digital Scale to the Konquest+ App


Click here for pairing instructions





Frequently asked questions KPO-1720 Fingertip Pulse Oximeter

Which batteries does the KPO-1720 oximeter use?


The unit uses 2 AAA batteries that are included.




Can I flip the screen?


Yes, you can manually adjust the directon of the screen by clicking the botton once is on.





 

Frequently asked questions KDS-1003 Smart Digital Scale

Why doesn't the scale work?


Please check whether the insulation piece is taken out, batteries are intalled or batteries are in low and need replacing.




Why does the data on the screen disappear in flash?


Please check whether the insulation piece is taken out, batteries are intalled or batteries are in low and need replacing.




Why doesn't the display show data?


Please check whether the insulation piece is taken out, batteries are intalled or batteries are in low and need replacing.




If display indicates "Err" when measuring body fat, what does it means?


- Your feet or scale are to wet. - Overload the maximun capacity (396lb/180kg). - Body parameter settings shoul be with Height (3'3" - 7'37" / 100 - 220 cm), aged (10 - 99 years old).




The scale cannot connect with the Konquest+ App


- Please check your smart phone model. The App supports Android 4.3 or above with bluetooth 4.0 for Androids devices and iOS 8.0 or above for iOS devices. -For Androids 5 or above please turn on GPS location on the phone before bluetooth connection (the access location info in the App shows "Allow"). - For iOS11, the bluetooth in ON in setting interface, but actually it may be OFF in controling interface. Please make sure the bluetooth turn on for both setting interface and controlling interface. - If your phone bluetooth in connecting to other devices, you need to disconect them before connect the scale.




No body fat data measured when weighing


- Make sure there are no other bluetooth connections turn on (other than the device you are using) with proximity. -Body fat scale requires weighing with dry and bare feet. - Please make sure you are stepping on the electro piece or ITO conductive glass of the scale with bare feet. - Ensure the bluetooth function is open. - Please input your personal information with Height (3'3" - 7'37" / 100-220 cm), Aged (10-99 years old).




How can I recalibrate the scale?


Simply step on the scale to turn the power on, step off and let the readings go back to 0.0kg/0.0lb, the calibration will be done automatically.




How to pair the KDS-1003 Digital Scale to the Konquest+ App


Click here for pairing instructions





Click here to download the Konquest+ APP